Privacy policy

1. Introduction

Welcome to BagGrace. We value your privacy and are committed to protecting the personal information you share with us when visiting our website or purchasing our handbags.

This Privacy Policy explains how BagGrace ("we" "us" or "our") collects uses processes shares and protects your personal information when you visit https://baggrace.shop/ make a purchase contact our support team or interact with our services.

By using our website you acknowledge the data practices described in this Privacy Policy.

We encourage you to review this policy carefully to understand how we handle your information and what choices may be available to you.

2. Information We Collect

We may collect personal information when you browse our website place an order communicate with us or use our services.

A. Personal Information

Information you provide directly may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Customer service communications

  • Information voluntarily provided when contacting us

B. Payment Information

When you make a purchase payment information is collected and processed through the payment providers available at checkout.

Depending on the payment method selected this information may include billing details payment authorization information and transaction records.

BagGrace does not intentionally store complete payment card numbers or card security codes on its own website servers.

Payment processing is handled by the applicable payment provider according to its security practices and privacy policies.

C. Automatically Collected Information

When you visit our website certain technical information may be collected automatically including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Referring website

  • Approximate location derived from technical information

  • Cookies and similar tracking technologies

This information helps us operate our website maintain security understand website performance and improve customer experience.

3. How We Use Your Information

We collect and use personal information for legitimate business purposes including:

Order Processing

To receive verify process and fulfill customer orders.

Shipping and Delivery

To arrange shipment provide tracking information and coordinate delivery with shipping carriers.

Payment Processing

To facilitate transactions verify payments and process applicable refunds through the relevant payment provider.

Customer Support

To respond to questions resolve complaints assist with returns and provide order-related support.

Website Improvements

To understand how visitors use our website and improve its functionality navigation products and services.

Security and Fraud Prevention

To detect suspicious activity prevent unauthorized transactions and protect customers and our business.

Marketing and Communications

To send promotional updates or relevant offers where permitted by law and in accordance with applicable customer preferences.

Legal Compliance

To maintain necessary records and comply with applicable legal and regulatory obligations.

4. How We Share Personal Information

We may share personal information with trusted third-party service providers when necessary to operate our business.

These parties may include:

  • E-commerce platform providers: To operate and maintain our online store

  • Payment service providers: To authorize and process transactions payments and refunds

  • Shipping and fulfillment partners: To prepare dispatch track and deliver customer orders

  • Customer support providers: To assist with customer inquiries and order-related concerns

  • Website analytics providers: To understand website traffic and performance

  • Marketing and advertising providers: To support promotional activities where permitted

  • Fraud prevention and security providers: To help identify unauthorized or suspicious activity

  • Legal and regulatory authorities: When disclosure is required or permitted by applicable law

We share information only as reasonably necessary for the relevant purposes subject to applicable legal requirements.

Some advertising and analytics activities may qualify as the sharing or sale of personal information under certain US state privacy laws even where no money is exchanged.

Where applicable customers may have the right to opt out of these activities.

5. Payment Security

We take payment security seriously.

Transactions are processed through the applicable payment providers made available during checkout.

These providers maintain their own security controls and handle payment information according to their applicable policies and legal obligations.

We use appropriate technical and organizational measures to help protect information handled through our store.

However no online transmission or electronic storage system can guarantee absolute security.

Customers should contact us promptly if they suspect unauthorized activity involving an order or their customer information.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality remember preferences maintain shopping cart information analyze website activity and support relevant marketing.

Cookies may include:

Essential Cookies

Required for core website functions such as shopping carts checkout security and session management.

Analytics Cookies

Help us understand website traffic visitor behavior and website performance.

Functional Cookies

Remember preferences and improve the browsing experience.

Advertising Cookies

May be used by us or our partners to measure advertising effectiveness and provide relevant advertisements.

You can manage cookies through your browser settings and where available our website's privacy preference controls.

Disabling certain cookies may affect website functionality.

Where legally required we seek consent before using non-essential cookies or similar tracking technologies.

7. Shopify and E-Commerce Services

Our online store is powered by Shopify which provides the e-commerce technology used to operate our website shopping cart and checkout.

Shopify may process personal information in connection with providing these services.

Depending on the features enabled Shopify may also process information for other purposes described in its own privacy notices.

For more information please review the Shopify Consumer Privacy Policy.

You may also review Shopify's Privacy Controls for available choices relating to Shopify's processing of personal information.

8. Marketing Communications

We may send promotional emails product updates special offers or other marketing messages where permitted by applicable law.

Customers may unsubscribe from promotional emails using the unsubscribe instructions included in those messages or by contacting us directly.

Opting out of marketing communications does not prevent us from sending essential service-related messages including:

  • Order confirmations

  • Shipping updates

  • Tracking information

  • Refund notifications

  • Customer support responses

These communications may be necessary to complete transactions and provide customer service.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order processing and fulfillment requirements

  • Customer support needs

  • Accounting and tax obligations

  • Fraud prevention

  • Legal and regulatory requirements

  • Dispute resolution

  • Other legitimate business purposes

When information is no longer required we take appropriate steps to delete anonymize or securely dispose of it subject to applicable legal obligations.

10. Data Security

We use reasonable administrative technical and organizational safeguards designed to protect personal information against unauthorized access disclosure alteration or loss.

These safeguards may include secure connections access controls and security measures provided by our e-commerce platform and service providers.

Although we take reasonable precautions no method of transmitting or storing information electronically is completely secure.

We cannot guarantee absolute protection against every potential security risk.

11. Customer Privacy Rights

Depending on your state of residence and applicable privacy laws you may have certain rights regarding your personal information.

These rights may include:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate personal information

  • Requesting deletion of eligible personal information

  • Requesting information about how personal data is collected used or shared

  • Requesting a copy of certain personal information

  • Opting out of certain targeted advertising or data-sharing practices

  • Withdrawing consent where processing relies on consent

  • Exercising applicable privacy rights without unlawful discrimination

These rights are subject to legal requirements applicable exceptions and verification procedures.

To submit a privacy-related request please contact support@baggrace.shop.

We may request information reasonably necessary to verify your identity before processing your request.

We will review and respond to requests within the timeframes required by applicable law.

12. Children's Privacy

Our website is intended for general retail customers and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent where required by law.

If you believe a child has provided personal information to us inappropriately please contact support@baggrace.shop.

We will review the matter and take appropriate action under applicable law.

13. Third-Party Websites and Links

Our website may contain links to external websites or third-party services.

These external websites operate independently and may maintain their own privacy policies and data-handling practices.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

We are not responsible for independent third-party privacy practices except where applicable law provides otherwise.

14. International Data Processing

BagGrace currently sells and ships products only within the United States.

However our e-commerce platform and service providers may process or store information in locations outside the state or country where a customer resides.

When personal information is transferred or processed across jurisdictions we take applicable legal requirements and relevant safeguards into consideration.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Business operations

  • Website functionality

  • Service providers

  • Information collection and processing practices

  • Legal or regulatory requirements

  • Customer privacy rights

Any updates will be published on this page with a revised Last Updated date.

Where required by applicable law we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this policy periodically.

16. Related Store Policies

For additional information about our store operations please review the following policies:

Shipping Policy: https://baggrace.shop/policies/shipping-policy

Return & Refund Policy: https://baggrace.shop/policies/refund-policy

Terms of Service: https://baggrace.shop/policies/terms-of-service

These policies explain our shipping procedures return eligibility refund processing and terms governing purchases from our store.

17. Contact Information

If you have any questions about this Privacy Policy our information-handling practices or your personal information please contact us using the details below.

Business Information

Business Name: BagGrace

Website: https://baggrace.shop/

Business Days: Monday to Friday

Business Hours: 9:00 AM to 5:00 PM Alaska Time (AKST/AKDT)

Business Phone: +1 (907) 898-9019

Email: support@baggrace.shop

Business Address: 725 W 4th Ave, Anchorage, AK 99501, USA