Refund policy

At BagGrace, we take pride in offering high-quality handbags designed for everyday use and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple, fair, and transparent return process.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to initiate a return.

To qualify for a return, please ship your item using the prepaid return shipping label within 30 calendar days of delivery.

Return requests made or items shipped after this period may not be eligible for a refund or exchange, except where required by applicable law.

2. Eligibility for Returns

To qualify for a standard return, your item must meet the following conditions:

  • Item must be unused and in its original condition

  • Item must be returned in its original packaging

  • All original tags, accessories, and inserts must be included

  • Proof of purchase or order confirmation is required

Items that do not meet these conditions may not qualify for a standard return. These conditions do not limit any rights customers may have under applicable consumer protection laws.

3. Return Shipping Costs

Return shipping is completely free for all eligible returns.

A prepaid return shipping label is included inside your order package. Customers do not need to pay any return shipping charges.

This free return shipping policy applies to:

  • Defective products

  • Damaged products

  • Incorrect items received

  • Change-of-mind returns

  • Items that do not meet customer expectations

Missing or damaged return label?

If your prepaid return label is missing, damaged, or unusable, please contact us at support@baggrace.shop within the return window.

We will provide a replacement prepaid return shipping label at no additional cost.

4. Restocking Fees

BagGrace does not charge any restocking fees.

Restocking Fee: $0

There are no restocking fees for eligible returns, including change-of-mind returns.

5. How to Start a Return

Returning an eligible item is simple. Follow these steps:

Step 1 — Locate Your Return Label

Find the prepaid return shipping label included inside your order package.

Step 2 — Pack Your Item

Securely pack the item in its original packaging, including all tags, accessories, and inserts.

Step 3 — Attach the Label and Ship

Attach the prepaid return shipping label to the outside of your return package.

Drop off the package with the shipping carrier specified on the label within 30 calendar days of receiving your order.

Step 4 — Notify Our Support Team Recommended

We recommend emailing support@baggrace.shop with the following details:

  • Order number

  • Reason for return

  • Photos if the item is damaged defective or incorrect

Contacting our support team helps us track your return and process your refund efficiently.

However contacting us before shipping is not mandatory when using the prepaid return label included in your package.

Damaged Defective or Incorrect Items

If you receive a damaged defective or incorrect item we recommend contacting us within 7 days of delivery so we can assist you promptly.

This 7-day notification period is a recommendation only. It does not shorten our standard 30-day return window or limit any applicable consumer rights.

6. Return Shipping Address

Please send your return to the address printed on the prepaid return shipping label included with your order.

Do not send returns directly to our business address unless our customer support team specifically instructs you to do so.

If you have questions about the correct return destination contact us at support@baggrace.shop before shipping.

Return shipping is free when you use our provided prepaid return label.

7. Refunds

Once your returned item has been received and inspected our team will review it to determine refund eligibility.

  • You will be notified when your return has been reviewed

  • Approved refunds will be issued to the original payment method used for the purchase

  • Refunds will be processed through the applicable payment provider

  • No restocking fees will be deducted from approved refunds

Refund Processing Time

Approved refunds will be processed within 7 business days Monday to Friday after the returned item has been received inspected and approved by our team.

Once the refund has been issued the time required for the funds to appear in your account may vary depending on your bank or payment provider.

8. Exchanges

If you would like to receive a different handbag color or style we recommend the following process:

  • Return your original item using the provided prepaid return shipping label

  • Ensure the return meets our eligibility conditions

  • Place a new order for your preferred product

This approach helps ensure that your preferred item can be ordered without waiting for an exchange to be processed.

9. Non-Returnable Items

The following items are not eligible for standard change-of-mind returns:

  • Personalized or custom-made products

  • Final sale items clearly identified as non-returnable before purchase

These exclusions do not affect any rights customers may have regarding defective damaged misdescribed or incorrect products under applicable law.

10. Need Help?

If you have questions about returns refunds exchanges shipping labels or your order please contact our customer support team.

Email: support@baggrace.shop

Our team is available during regular business hours to assist you.

Business Information

Business Name: BagGrace

Business Days: Monday to Friday

Business Hours: 9:00 AM to 5:00 PM

Business Phone: +1 (907) 898-9019

Email: support@baggrace.shop

Business Address: 725 W 4th Ave, Anchorage, AK 99501, USA

Website: https://baggrace.shop/