Terms of service

1. Overview

Welcome to BagGrace. This website is operated by BagGrace. Throughout the website, the terms "we," "us," and "our" refer to BagGrace.

BagGrace operates the website https://baggrace.shop/, where we offer handbags and related products to customers in the United States.

By accessing our website, browsing our products, or making a purchase, you agree to comply with these Terms of Service ("Terms"), along with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable policies.

If you do not agree with these Terms, please discontinue using our website and services.

These Terms apply to all visitors, customers, and users of our website.

2. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your state of residence or have permission from a parent or legal guardian where required.

You agree not to use our products or services for unlawful, unauthorized, or fraudulent purposes.

You must not:

  • Violate applicable local, state, or federal laws

  • Provide false or misleading information

  • Attempt unauthorized access to our website or systems

  • Distribute viruses, malware, or harmful software

  • Interfere with the security or functionality of our website

We reserve the right to restrict access or refuse service where permitted by applicable law.

3. Products and Product Information

BagGrace specializes in handbags designed for everyday use, work, shopping, travel, and special occasions.

We aim to provide accurate product descriptions, images, colors, dimensions, materials, and specifications.

However, actual product colors may vary slightly due to screen settings, lighting, and photography.

We reserve the right to:

  • Update product descriptions and specifications

  • Add or discontinue products

  • Limit purchase quantities when reasonably necessary

  • Correct typographical errors or inaccurate product information

Product availability is subject to stock levels.

We do not guarantee that every product will remain available at all times.

Nothing in this section limits your rights if a product is defective, misdescribed, or otherwise fails to meet applicable legal requirements.

4. Product Pricing

All product prices are displayed in United States Dollars (USD).

We aim to ensure that our pricing is accurate and transparent.

  • Product prices are displayed on individual product pages

  • Applicable taxes, if any, are calculated and displayed during checkout

  • We offer free standard shipping within the United States

  • There are no hidden shipping fees

Prices may change without prior notice. However, changes will not affect orders that have already been accepted, except as permitted by law.

If a pricing error is discovered, we may contact you to confirm whether you wish to proceed at the corrected price or receive a refund if payment has already been collected.

5. Orders and Order Acceptance

When you place an order through BagGrace, you agree to provide accurate and complete information.

After placing your order, you may receive an order confirmation email acknowledging that your order has been submitted.

An order confirmation does not necessarily mean that your order has been accepted or shipped.

We reserve the right to cancel or refuse orders for legitimate reasons, including:

  • Products being unavailable

  • Incorrect pricing or product information

  • Payment authorization failure

  • Suspected fraudulent activity

  • Incomplete or invalid shipping information

  • Orders that cannot be fulfilled within our supported shipping area

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

6. Payment Methods and Security

BagGrace accepts the payment methods displayed and available at checkout.

Payments are processed through applicable third-party payment providers using their secure payment systems.

We do not intentionally collect or store complete payment card information on our website.

Customers are responsible for providing accurate billing and payment information.

Orders may be delayed or canceled if payment cannot be verified or authorized.

All payments are processed in USD.

7. Shipping and Delivery

BagGrace currently ships exclusively within the United States.

We offer free standard shipping on eligible US orders with no minimum purchase requirement.

Our standard shipping terms are:

  • Shipping Origin: Anchorage, Alaska, USA

  • Shipping Carrier: FedEx

  • Order Cut-Off Time: 5:00 PM Alaska Time (AKST/AKDT)

  • Order Processing: 1–2 Business Days (Monday to Friday)

  • Shipping Transit: 4–6 Business Days (Monday to Friday)

  • Estimated Total Delivery: 5–8 Business Days

  • Shipping Cost: $0

Orders placed after the daily cut-off, on weekends, or on applicable public holidays begin processing on the next business day.

Delivery timeframes are estimates and may be affected by weather conditions, carrier disruptions, public holidays, or circumstances beyond our control.

For complete details, please review our Shipping Policy.

8. Returns, Refunds, and Exchanges

Your satisfaction is important to us.

BagGrace offers a 30-day return policy from the date your order is delivered.

Eligible items must generally be unused, in their original condition, and returned with their original packaging, tags, and accessories.

Our return conditions include:

  • Return Window: 30 Calendar Days After Delivery

  • Return Shipping: Free

  • Prepaid Return Label: Included With the Order

  • Restocking Fee: $0

  • Refund Method: Original Payment Method

  • Refund Processing: Within 7 Business Days After Receipt, Inspection, and Approval

Certain personalized, custom-made, or clearly identified final-sale products may be excluded from standard change-of-mind returns, subject to applicable law.

If you receive a defective, damaged, or incorrect item, please contact our support team for assistance.

For full instructions and eligibility requirements, please review our Return & Refund Policy.

Nothing in these Terms limits any consumer rights or remedies provided by applicable law.

9. Order Cancellations and Modifications

If you need to cancel or modify an order, please contact us as soon as possible at support@baggrace.shop.

We will attempt to accommodate cancellation or modification requests before an order has been shipped.

Once an order has been dispatched, cancellation or modification may no longer be possible.

Customers may still request eligible returns in accordance with our Return & Refund Policy.

10. Accuracy of Customer Information

You agree to provide complete, accurate, and current information when placing an order.

This includes:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number, where required

  • Payment information

You are responsible for reviewing your information before submitting an order.

If any information needs correction, please contact us promptly.

We will make reasonable efforts to assist with changes before shipment.

11. Intellectual Property

All original content on the BagGrace website, including our brand name, logo, website layout, text, graphics, and other materials owned by BagGrace, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected content without prior written permission, except as permitted by law.

You may use our website and its content for lawful personal shopping and informational purposes.

Third-party trademarks and materials remain the property of their respective owners.

12. Prohibited Activities

You agree not to use our website to:

  • Engage in illegal or fraudulent activities

  • Violate another person's intellectual property rights

  • Submit false or misleading information

  • Upload or distribute malicious software

  • Attempt unauthorized access to website systems

  • Interfere with website functionality or security

  • Collect customer information without authorization

  • Use automated systems in ways that disrupt our services

  • Engage in harassment, threats, or abusive behavior

We may restrict access or take appropriate action if these Terms are violated.

13. Third-Party Services and Links

Our website may include links to third-party websites or services, including payment processors, shipping carriers, and other service providers.

These services may operate under their own terms, conditions, and privacy policies.

BagGrace does not control third-party websites and is not responsible for their independent content, security practices, or operations, except where applicable law provides otherwise.

Customers are encouraged to review the relevant third-party terms before using those services.

14. Website Availability and Technical Errors

We aim to keep our website accessible, accurate, and secure.

However, website availability may occasionally be affected by maintenance, updates, technical issues, or circumstances beyond our control.

We may temporarily suspend or modify website features when necessary.

We make reasonable efforts to correct website errors and restore functionality promptly.

15. Disclaimer of Warranties

We strive to provide accurate product information and reliable customer service.

Except for warranties and guarantees required by applicable law, we do not guarantee that the website will always operate without interruptions, errors, or technical issues.

Any additional warranty limitations apply only to the extent permitted by law.

Nothing in these Terms excludes or limits statutory warranties, consumer protections, or other rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, BagGrace is not responsible for indirect, incidental, or consequential losses arising from the use of our website or services where such liability may legally be excluded.

Nothing in these Terms limits or excludes liability for:

  • Fraud or fraudulent misrepresentation

  • Obligations that cannot legally be excluded

  • Consumer rights protected by applicable law

  • Other liability that cannot lawfully be limited

We remain responsible for fulfilling our obligations under applicable consumer protection laws.

17. Privacy and Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Customer information may be collected and processed to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide customer support

  • Process returns and refunds

  • Prevent fraud and maintain website security

  • Meet applicable legal obligations

  • Provide marketing communications where permitted and subject to applicable choices

For more information about how personal information is collected, used, stored, and shared, please review our Privacy Policy.

18. Changes to These Terms

BagGrace reserves the right to update or modify these Terms of Service when necessary.

Changes may reflect updates to our products, services, business operations, legal requirements, or website functionality.

The latest version will be published on this page with an updated revision date.

Changes will apply prospectively unless otherwise permitted by law.

Your continued use of our website after updated Terms take effect constitutes acceptance where legally permitted.

19. Governing Law

These Terms of Service are governed by the applicable laws of the State of Alaska, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

Any disputes relating to these Terms will be handled in accordance with applicable law.

Nothing in this section limits any legal rights or protections available to consumers.

20. Contact Information

If you have any questions regarding these Terms of Service, your order, our products, or our store policies, please contact us.

Business Information

Business Name: BagGrace

Website: https://baggrace.shop/

Business Days: Monday to Friday

Business Hours: 9:00 AM to 5:00 PM Alaska Time (AKST/AKDT)

Business Phone: +1 (907) 898-9019

Email: support@baggrace.shop

Business Address: 725 W 4th Ave, Anchorage, AK 99501, USA