Shipping policy

At BagGrace, we are committed to providing a clear, reliable, and transparent shipping experience for our customers in the United States. We strive to ensure that your handbags are carefully packaged, shipped safely, and delivered within the estimated timeframe.

1. Shipping Origin

All orders are processed and shipped from our fulfillment location in Anchorage, Alaska, USA.

2. Shipping Destinations

We currently ship exclusively within the United States (US).

We do not offer international shipping at this time.

3. Shipping Costs

We offer Free Standard Shipping on all orders within the United States.

  • Shipping Cost: $0

  • Minimum Order Requirement: None

  • Hidden Shipping Fees: None

All applicable shipping charges are clearly displayed at checkout.

4. Order Processing Time

Processing Time: 1–2 Business Days (Monday to Friday)

Order Cut-Off Time: 5:00 PM Alaska Time (AKT)

Time Zone: America/Anchorage (AKST/AKDT, depending on the season)

Orders placed and paid for before 5:00 PM Alaska Time on a business day begin processing that day.

Orders placed after 5:00 PM Alaska Time, on weekends, or on applicable public holidays begin processing on the next business day.

Business days exclude Saturdays, Sundays, and applicable public holidays.

5. Shipping Method and Transit Time

Shipping Method: Standard Shipping

Shipping Carrier: FedEx

Estimated Transit Time: 4–6 Business Days (Monday to Friday)

Once your order has been processed and dispatched, standard delivery generally takes 4–6 business days.

6. Estimated Delivery Time

Your estimated delivery time includes order processing and shipping transit.

  • Order Processing: 1–2 Business Days

  • Shipping Transit: 4–6 Business Days

  • Total Estimated Delivery: 5–8 Business Days

The estimated delivery timeframe begins when order processing starts, based on our order cut-off time.

Delivery estimates exclude weekends and applicable public holidays.

Please note that delivery dates are estimates, not guarantees. Unexpected delays may occur due to severe weather, carrier disruptions, public holidays, high order volumes, or circumstances beyond our control.

7. Order Packaging

All handbags are carefully packaged to help protect them from damage, moisture, and handling during transportation.

We aim to ensure that every order arrives in good condition.

8. Order Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment through the carrier's official website.

If you have not received tracking information within 3 business days after placing your order, please contact us at support@baggrace.shop.

9. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the following details before placing your order:

  • Full name

  • Street address and apartment or unit number, if applicable

  • City, state, and ZIP code

  • Contact information

If you notice an error in your shipping address, please contact us as soon as possible.

We will attempt to update your address before your order is shipped. Once an order has been dispatched, address changes may not be possible.

If your package is lost or delivered to an incorrect location, please contact our support team so we can review the shipment and investigate with the carrier.

10. Delayed or Lost Packages

If your package has not arrived within the estimated delivery timeframe, please contact us at support@baggrace.shop.

Our support team will review the tracking information and investigate the shipment with the carrier.

If your package is confirmed lost in transit, we will arrange an appropriate resolution, including a replacement or refund.

11. Damaged, Defective, or Incorrect Items

If your handbag arrives damaged, defective, or incorrect, please contact us at support@baggrace.shop.

We recommend reporting the issue within 7 days of delivery to help us investigate and resolve it promptly.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging, where available

The 7-day notification period is a recommendation only and does not reduce your eligibility under our 30-day Return & Refund Policy or any applicable consumer protection laws.

For eligible returns, we provide free return shipping using a prepaid return shipping label.

Depending on the circumstances, we will arrange a replacement or refund.

For more information, please review our Return & Refund Policy.

12. Contact Information

If you have any questions regarding shipping, delivery timelines, tracking information, or the status of your order, please contact our customer support team.

Business Information

Business Name: BagGrace

Website: https://baggrace.shop/

Business Days: Monday to Friday

Business Hours: 9:00 AM to 5:00 PM Alaska Time (AKST/AKDT)

Order Cut-Off Time: 5:00 PM Alaska Time (AKST/AKDT)

Business Phone: +1 (907) 898-9019

Email: support@baggrace.shop

Business Address: 725 W 4th Ave, Anchorage, AK 99501, USA